When a buyer purchases your listing in The Creator Marketplace®, you will see a bubble located next to Chat in the site's navigation menu. Additionally, you will see a new order inside your Creator Dashboard. Clicking either of these will take you directly to Order Chat. At any point, you are able to chat directly with the buyer to ask any questions you may have.
Chat Overview
Conversations
Once in the Order Chat you will be able to see all of your conversations with buyers on the left-hand side of your screen. You can click into each conversation individually to take action on an order or a chat.
Within each conversation you will receive automated notifications for actions taken by yourself or the buyer. You will also be prompted to take specific actions by our order chatbot. The order chatbot will help guide you through the order process. You will always know the next step thanks to the order chatbot.
Accepting an Order
- Locate the Chat option at the top of your account.
- From here, you will see all of your orders and chats. Select the order you would like to review.
- Once on your order, you will be taken to the order chat. From the chat, you can see which listing has been purchased.
- Before accepting your order, if you included any Buyer Requests when you created your listing, you will see the buyer responses here.
- You will then have the option to accept or decline the order.
Please note: Before you accept the order, please make sure to review the details of the order. Once you have reviewed the details, select Accept.
Creating Order Content
After you have accepted your order, you can begin crafting your content for the buyer. If you have additional questions for the buyer, you can always ask them directly in the order chat.
Once your content has been created, you will need to upload it for the buyer to view and approve.
- To upload your content, click Upload Files.
- From here you will need to upload your files into the chat to send to the buyer. To do this, select or drag one or more files into the uploader.
- If you and the buyer have decided to deliver your content outside of the system you will need to select Delivered outside of the IZEA Platform.
- After your content has been submitted the buyer has seven days to accept or request revisions (if they have been provided).
- Once your content has been accepted by the buyer, your order is complete.
Order Actions
There are different actions that you can take when viewing your order. These are called Order Actions. In the order actions, you can create a contract update, dispute an order or cancel your order. Locate the order actions by selecting the 
icon at the bottom of the chat.
Important note: Not all order actions will be available at all times. Order actions will appear depending on the status of your order.
Updating Listing Contracts
If you need to update your current contract with a buyer, you can do so by creating a Contract Update. You can edit the time left to complete the order, amount of revisions and the price of the listing.
- Select Contract Update from your order actions.
- From here, enter your new contract details. You can choose to edit as many of the fields as needed. Once you have edited all of your fields, click Submit.
Disputing an Order
If you need to reach out to customer service from your order chat, you can do so by creating a dispute.
- Select Dispute Order from your order actions.
- You will be asked if you would like to have a customer experience team member join your chat. If you would like to move forward, select the
and then Submit.
- A member of the customer experience team will be alerted and will join your chat as soon as possible.
Canceling an Order
You are able to cancel an order if the order delivery date is past due or the number of revisions has been exceeded.
- Select Cancel Order from your order actions.
- You will be asked if you would like to have a customer experience team member join your chat. If you would like to move forward, select the
- A member of the customer experience team will be alerted and will join your chat as soon as possible.